Our products are seasonal, so they may not be restocked once they sell out. You can sign up to be notified if an item restocks from the item's detail page.

Sign up for our newsletter to get updates on the latest specials.

There’s a lot of advantages to creating an account.

• Speedy checkouts
• Track orders & shipments
• Restock from your order history
• Purchase your saved items

These things happen. Visit our login page and click on "Forgot your password?" Then enter your email address and a link to reset your password will be emailed to you.

We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

We take all reasonable steps to protect our customers personal information against loss, misuse and alteration. We use encryption technology whenever receiving and transferring your personal information on our site. When you are viewing a page that is requesting personal information, the URL in the address bar at top of your browser will start with "https". This indicates your transaction session is secured through Secure Sockets Layer (SSL).

Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.

We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

We offer two shipping methods: Economy and UPS Next Day Air. Economy shipping is flat rate standard ground shipping, which will arrive in 5 - 8 business days. UPS Next Day Air is calculated based on your location and order size.

Unfortunately, we cannot deliver to PO boxes or APO/FPO addresses.

We currently ship to many countries. International shipping costs are calculated at checkout when your address is entered.

Prices displayed on the website are exclusive of taxes.
For US orders, when you proceed to purchase your order, local sales tax will be calculated on the total merchandise value and shipping charges and displayed on the Order Summary page.

For orders shipped overseas, the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

Orders are shipped on business days only by 12pm PST. Business days are Monday-Friday, excluding federal holidays within the United States.

You will be able to track your orders when you sign in to your account or by using the tracking number on your confirmation email and entering it on USPS tracking website.

Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded.

SG by Evelyn Lozada is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer service team so we can assist you.

You may request an exchange. Please see our returns page for more information.